Terms and Conditions

Operational Structure and Service Provision

Orlunetrix operates as a digital intermediary and maritime organizer providing cruise booking services within Singapore. This document governs the transactional relationship between our organization and passengers utilizing our online booking platform. Accessing our portal or initiating a booking request constitutes absolute acceptance of these operational provisions. We maintain a professional, transparent framework to ensure full structural alignment with Singapore maritime statutes and digital promotion guidelines. All interactions across our platform remain subject to the rules detailed herein. This policy binds all users.

Reservation Window and Allocation Parameters

When passengers select an itinerary and book a voyage through our website, a temporary allocation occurs. Orlunetrix holds the selected passenger seat for a maximum duration of forty-eight hours from the exact timestamp of the online transaction. This timeframe serves as an allocation window. To finalize and secure the booking, the passenger must visit our registered physical office located at ABM Building, 20 Jln Kilang, Singapore 159418. Full settlement of the total voyage cost must occur during this in-person visit within the 48-hour window. Failure to execute the full settlement at our office within this timeframe results in automated cancellation of the temporary seat allocation. The platform automatically reopens illegal allocations to other potential passengers immediately upon expiry.

Station and Route Information Allocation

Specific terminal and boarding gate assignments are not finalized during the initial digital booking phase. The exact port information will be explicitly communicated to respective passengers during the full settlement process at our physical office. This methodology ensures compliance with port authority schedules and real-time maritime logistics in Singapore waters. Passengers receive formal physical documentation detailing their route, specific vessel parameters, and terminal locations upon completion of the transaction. Passengers must rely on these official physical documents for their transit scheduling.

Cancellation Framework and Refund Distribution

Passengers retain the right to cancel temporary or completed allocations subject to distinct temporal boundaries. Cancellation requests are acceptable up until the day of the scheduled journey. The structured refund framework operates under two precise categories:

• If a passenger submits a formal cancellation request 24 hours or more before the scheduled date of the journey, a full refund of all settled fees occurs.
• If a passenger chooses to cancel their trip on the actual day of the journey, a deduction of fifty percent of the total cost applies, and the remaining half is returned.

To initiate the return of funds following a valid cancellation, Orlunetrix requests the official banking credentials of the passenger. Our administrative team processes the transaction within twenty-four hours of receiving the request. The actual timeline for funds to appear in the individual account varies based on external banking institutions, taking up to 7 business days depending on the specific bank provider.

Passenger Arrival and Identification Directives

Timely presence remains a core responsibility of everyone traveling with us. Passengers must arrive at the designated port exactly one hour prior to the scheduled departure time to allow smooth execution of boarding protocols, security checks, and baggage sorting.

Furthermore, carrying official identification is mandatory. All passengers must possess their valid government-issued identification cards or international passports during the day of the journey. Failure to present valid government identification during port check-in results in an immediate denial of boarding. This situation is classified as a cancelled voyage, and no refunds or alternative adjustments will be provided under any circumstances.

Non-Appearance Patterns

If a passenger fails to appear at the designated terminal within the designated boarding window, the situation is classified as a no-show. A no-show is seen operationally as a cancelled journey occurring after the departure deadline. Under these specific conditions, zero transaction recovery or refund distribution will be entertained under any circumstances, and the seat is returned to public inventory.

Regulatory Alignment and Statutes

These operational provisions are framed under the exclusive jurisdiction of the Republic of Singapore. Both parties agree to submit to the courts of Singapore regarding any statutory disputes. Our practices explicitly conform to the Consumer Protection Fair Trading Act, ensuring equitable transactional guidelines. Furthermore, data processing accompanying these bookings remains aligned with the Personal Data Protection Act. Maritime safety protocols mirror the rules enforced by the Maritime and Port Authority of Singapore.

Platform Boundaries and Communication Channels

Orlunetrix maintains digital communication channels to address user concerns. Passengers can reach our support team for any type of queries through our live website email at [email protected]. Our support staff stays live from 10:00 AM to 6:00 PM, Singapore Standard Time, from Monday through Friday. We address administrative questions within these operational hours to ensure clarity regarding bookings. Orlunetrix does not assume liability for temporary website disruptions or communication delays resulting from external internet infrastructure issues. This legal document stands as the entire agreement regarding your maritime voyage.